Refund policy
Refund policy
Many of our pieces are printed, framed, or crafted to order just for you, so we’re not able to accept returns or exchanges for change of mind, wrong size, or color preference. Please check product details and size charts before ordering, and reach out with any questions first. We’re happy to help.
Damaged, defective, or wrong items
If your order arrives damaged, defective, or isn’t what you ordered, we’ll make it right with a free replacement or a full refund. Here’s how:
- Email us at ekkasanctastudios@gmail.com within 14 days of delivery.
- Include your order number and clear photos of the issue, plus the packaging if it was damaged in transit.
- We’ll review your request and reply within 2 business days. In most cases you won’t need to send anything back. If we do ask you to return an item, we’ll provide a prepaid return label at no cost to you.
Lost or missing packages
If your order hasn’t arrived within the estimated delivery window, or tracking shows delivered but you can’t find it, email us and we’ll work with the carrier to resolve it. Please double-check your shipping address at checkout. We can’t be responsible for orders sent to an incorrect address entered by the customer.
Cancellations
Because items go into production quickly, please contact us as soon as possible if you need to cancel or change an order. We’ll do our best, but once an order has entered production it can’t be canceled.
Refunds
Approved refunds are issued to your original payment method. Depending on your bank or card provider, it may take 5–10 business days for the refund to appear.
Questions
Reach us anytime at ekkasanctastudios@gmail.com or through our contact page.